Days of work:
Monday/Tuesday/Thursday/Friday/Saturday (weekend off every 6 weeks)

Hours of Work:
8.30 am – 5pm (1 hour lunch break)

Length of Contract:
Permanent

Rate of Pay:
£12 an hour plus bonus.

Holidays:
Statutory* see below

Main Purpose of Job:
To work as part of a small team in our busy sales/marketing administration department. To report directly to the Mail Order Manager and provide a first-class customer service by the efficient daily dispatch of products from start to finish; receive orders, administer, process, pick, pack and dispatch domestically and internationally.

Key Working Relationships:

Immediatley responsible to:
Mail Order Manager

Ultimately responsible to:
The Directors & Manager

Liaison with:
All members of staff, customers, and suppliers.

Main tasks of the job:

Communicate internally and externally through all channels; telephone, emails, and web.
Administration of all systems both electronically and written; web system orders, excel, courier software, packing lists, labelling, customs’ procedures and internal filing. Web updates, email marketing, database management.
Stock control of all products for mail order section through internal sourcing and quality control. All areas kept clean and tidy.
Pack all parcels, picking list, implementation through correct care and attention to meet company standards for high quality delivery to customers.
Deal with customer orders and queries; provide a friendly, supportive, informative and efficient service for varied customer needs from start to finish through all channels.

Suitable Candidate:

• Strong IT skills and knowledge either through a qualification or experience (please do NOT apply if you don’t have this).
• Experience of working in a customer facing environment
• Can communicate effectively, written and verbally;
• Strong organisational skills and time management;
• An eye for detail and accuracy is paramount;
• Ability to perform under pressure and meet daily deadlines;
• Reliable and flexible when necessary;
• Be part of a small team yet work independently using own initiative;
• Desire to professionally ‘embrace’ a unique product and business.

To Note:

• You must be able to lift and carry;
•   Sign a confidentiality agreement.

*Holidays must be taken at the quieter times of the mail order operation i.e. Easter weekend, Whit week and summer.

No holidays when the Mail Order Manager is absent, or during December, or during other high-level seasonal promotions.

Operating in Covid:                         

Just before lockdown this position was created due to our continued development but put on hold due to the closure of the rest of our business. With Covid-19 the business has seen a surge in mail order demand gaining many new customers. Therefore, we wish to recruit someone who is going to be a supportive member of the team to deal with these demands. Be very flexible in their approach to working in a constant changing environment and working with the same enthusiasm and goals as the rest of team.

Our provision:        

We offer you the opportunity to work in the most beautiful part of the UNESCO Lake District National Park, and as part of a 4^th generation friendly family business that prides itself on its social responsibility and commitment to the charitable sector, but we also offer (points 2, 3, 5 after 3 months):

1. If not resident in Grasmere, free car parking.
2. Health policy with the option to add family members which offers a cash back scheme.
3. ‘My Cumbria Card’ offering discounts for regional attractions and facilities.
4. Staff Discount.
5. Payment of out of work courses that would be beneficial to the position.
6. Free refreshments and as much Grasmere Gingerbread® as you like.

Harrison Ward, Grasmere Gingerbread® Mail Order Manager says: “Despite its 166-year provenance, Grasmere Gingerbread® is boldly embracing the opportunities presented by the digital age. With a growing global reputation, I am heavily occupied every day of the working week, dispatching varied orders to our customers who lives all over the world. I love my job and feel valued as an employee and as a person.”

Harrison Ward, Mail Order Manager

Please submit your CV’s to finance@grasmeregingerbread.co.uk

Meet our present team on our Staff page. www.grasmeregingerbread.co.uk/staff/

Thank you and good luck.                                                                                                                 

Days of work:
Full/Part Time

Hours of Work:
9.00 am to 5.45pm, 1 hour for lunch.
From the first Monday in November until the first Monday in January the shop will close at 5pm and therefore half an hour less to be worked each day. From the first Monday in January until the week preceding February Half Term (wherever that may fall) the shop will close at 4:30pm and therefore one hour less to be worked each day.

Length of Contract:
Permanent, immediate start, where possible.

Rate of Pay:
16 to 18yr £7 per hour plus bonus
18 to 20yr £8 per hour plus bonus
20 and over £9 per hour plus bonus

Main Purpose of Job:
To work as part of a small team in a specialist bakery shop/attraction. Providing final presentation of products through packaging and offering first class customer service through knowledge and communication to a wide range of international customers.

Ultimately responsible to:
The Managers

Liaison with:
All members of staff

Main tasks of the job:

• Preparation of stock
• Packaging of stock and wrapping product
• Customer Care
• Advising and informing
• Using Electronic Point of Sale
• Taking Orders
• Preparing work areas and cleaning work areas
• Shop housekeeping
• Stock control – re-stocking and stock rotation
• Presentation of stock

Provision/Benefits:

• Full training given where necessary
• Uniform provided and must be worn to our Code of Practice
• Car parking
• Staff discounts

To Note:

• Special confidentiality agreement to be undertaken

Rate of Pay : £13 an hour

Days of work:
Full or Part Time

Hours of Work:
9 am to 5.30pm (1-hour lunch).

Length of Contract:
Permanent, Seasonal posts available.

Rate of Pay:
Up to £10 an hour

Main Purpose of Job:
To work as part of a small team in a specialist bakery assisting in production of Gingerbread and kitchen operation and to work in the shop providing final presentation of products through packaging, and offering first class customer service through knowledge and communication to a wide range of international customers.

Ultimately responsible to:
The Directors & Manager

Liaison with:
All members of staff

Main tasks of the job:
Bakery: Product preparation, baking, packaging, cleaning of work areas, off-loading of deliveries.
Shop: Stock prep, customer service; advising and informing, using electronic point of sale, taking orders, preparing work areas and cleaning, shop housekeeping, stock control; re- stocking and stock rotation, presentation of stock.

Suitable Candidate:

• Reliable
• Flexible
• Can work as part of a small team in a limited environment
• Presentable for working in a food production environment and customer interface
• Can deliver first class customer service
• Experience not necessary as full training can be given for the right candidate

Provision/Benefits:

• Full training where necessary
• Uniform - must be worn to company’s code of practice
• Car parking
• Staff discounts
• Health Care Plan

To Note:

• Be able to lift and carry
• Special confidentiality agreement to be undertaken

Days of work:
Full/Part Time

Hours of Work:
9.00 am to 5.45pm, 1 hour for lunch.
From the first Monday in November until the first Monday in January the shop will close at 5pm and therefore half an hour less to be worked each day. From the first Monday in January until the week preceding February Half Term (wherever that may fall) the shop will close at 4:30pm and therefore one hour less to be worked each day.

Length of Contract:
Permanent, immediate start, where possible.

Rate of Pay:
16 to 18yr £7 per hour plus bonus
18 to 20yr £8 per hour plus bonus
20 and over £9 per hour plus bonus

Main Purpose of Job:
To work as part of a small team in a specialist bakery shop/attraction. Providing final presentation of products through packaging and offering first class customer service through knowledge and communication to a wide range of international customers.

Ultimately responsible to:
The Managers

Liaison with:
All members of staff

Main tasks of the job:

• Preparation of stock
• Packaging of stock and wrapping product
• Customer Care
• Advising and informing
• Using Electronic Point of Sale
• Taking Orders
• Preparing work areas and cleaning work areas
• Shop housekeeping
• Stock control – re-stocking and stock rotation
• Presentation of stock

Provision/Benefits:

• Full training given where necessary
• Uniform provided and must be worn to our Code of Practice
• Car parking
• Staff discounts

To Note:

• Special confidentiality agreement to be undertaken

Hours of Work:
3 days a week / 9.00am – 5.30pm (1 hour for lunch) *

Length of Contract:
1-year fixed term after probationary period, the fixed term will be reviewed after successful completion

Rate of Pay:
£35,000 pro rata

Main Purpose of Job:
This is a rare opportunity to work creatively for one of Cumbria’s outstanding and multi award-winning specialist food and tourism ambassadors. The successful candidate will be expected to embrace both the company ethos and Grasmere Gingerbread® brand; to implement a sales, marketing and PR activity plan created by one of the business partners; to organically raise the business profile and increase sales; to manage everyday tasks, activities, projects and a small creative and dedicated team of professionals who are passionate about what they do for Grasmere Gingerbread®.

 Reporting directly to:
The Directors and the Operations Manager

Ultimately responsible to:
The Directors

Liaison with:
All members of staff, in particular marketing and administration

Main tasks of the job: 

• Take direction from a Director and then action;
• Manage a small team of people, give direction, guidance and mentoring to achieve effective results within the constraints of the business and to delegate where necessary;
• Undertake effective research and sourcing;
• Plan and programme marketing, sales, event and PR activity;
• Manage and monitor admin procedures required for sales and marketing activity, and special projects;
• Communicate and co-ordinate all staff members to meet objectives and deadlines;
• Analysis and report to Directors;
• Press/Media content and activity;
• Cover sales and marketing activity when other members of the team are unavailable.                                         

Provision/Benefits:
 We not only offer the opportunity to work in the most beautiful part of the UNESCO National Park, and as part of a 4^th generation friendly family business that prides itself on its social responsibility and involves itself with the charitable sector, but we also offer:

• If not resident in Grasmere, free car parking.
• Health policy with the option to add family members, which offers a cash back scheme;
• ‘My Cumbria Card’ offering discounts for regional attractions and facilities;
• Staff Discount;
• Annual staff event and birthday treat;
• Payment of out of work courses that would be beneficial to the position;
• Free refreshments and as much Grasmere Gingerbread® as you like.

 Experience & Skills Required:

• Highly effective communicator at all levels both verbally and written
• Highly presentable and personable to represent Grasmere Gingerbread®
• Attention to detail is paramount
• Excellent time management
• Ability to manage and co-ordinate several people and projects at once
• Problem solver
• Leadership qualities
• MUST have experience of working with a brand

To Note:
Special confidentiality agreement to be undertaken

*For the right candidate daily hours of work can be flexible for dependents