Delivery & Returns

Delivery Information

THE Grasmere Gingerbread Shop is the ONLY place in the world from where you may buy Sarah Nelson’s ‘original and celebrated’ Grasmere Gingerbread®. Our efficient Mail Order Service, established more than 80 years ago, enables you to enjoy it freshly-baked wherever you live.

We are delighted to announce that we have reached an agreement with one of the UK’s leading time-critical carriers, DPD. By engaging a courier like DPD we can guarantee Next Day Delivery in the UK, secure receipt and most importantly ensure that Grasmere Gingerbread® arrives at your door from our oven doors as freshly and as quickly as possible at a specified time.

At the end of this section you can read all you need to know about how your parcel will be delivered by Dynamic Parcel Distribution

Packaging

You can have up to 8 items to one address for one delivery charge. Other larger items may be classed as more than one item for the purpose of delivery – this will be clearly marked next to the product i.e. Small Gift Hamper.

UK Delivery Prices and Times

For International Prices and Times please scroll down.

Order by 3pm for a Next Working Day Delivery between 8am – 6pm anywhere in the UK*

Next Working Day (Tuesday – Friday)     – £5.95
Next Working Day Before Noon                 – £9.95
Next Working Day before 9am                   – £15.95
Saturday Delivery                                          – £8.95

Choose your preferred delivery date upon checkout for fresh arrival on a special day.

*Certain UK Postcodes are excluded from a Next Day Delivery Service/Premium Service (Inc. Saturday) and may incur additional charges. They will arrive between 2-5 days. Please see further information here link here if you live or you are sending to one of these locations. 

Please note we are unable to make any deliveries to PO Box numbers.

All parcels must be signed for*. If delivery is unsuccessful then a card will be left, a photo will be taken of the attempted delivery location and delivery will be reattempted two more times. During this time, you will have to chance to select further options again using your parcel reference number, such as;

Leave in a Safe Place
Change the Address
Change the Delivery Date
Leave with Neighbour
Pickup from a local DPD pickup store. See here for your nearest one. 

To select these options please contact DPD on 0121 275 0500, http://www.dpd.co.uk/ or through your DPD app.

*unless delivery instructions are given during checkout. Please be aware that DPD delivery drivers will only leave a parcel in a selected place if they deem it safe to do so. Please do not ask for it to be left on the doorstep/in the garden etc as this will mean it is returned to the depot.

Unique DPD Benefits

There’s no need to wait in all day for your parcel with these services available on the DPD app;

Predict – receive a one hour delivery window, plus a host of rescheduling options both the night before and on the day of delivery.

Follow My Parcel – enables you to watch the progress of your delivery on a real-time map, with a notification when the driver is 15 minutes away.

On top of this if you have entered a mobile number* during checkout for any shipments to the UK or selected European countries then you will receive text notifications regarding your order.

*Notifications are still available by email and your mobile number will not be used by any other third party

Further to all this if you download the DPD App here, delivery preferences are stored for reference each time a delivery is made to ensure you get your parcel the way that suits you.

The app will provide you with a range of delivery choices to fit in with your lifestyle that can be selected with the touch of a button and of course, with Predict and Follow My Parcel, you’ll have full visibility and control of your delivery, every step of the journey.

This app will work for ALL future DPD deliveries you may receive in the future not just Grasmere Gingerbread®.

For more information on DPD’s services please watch the video below or read more on their website. 

International Delivery Tariffs

Here at Grasmere Gingerbread® we want to offer our unique product to all corners of the globe. To do this we work alongside FedEx as well as DPD to offer the best service for all regions possible at the best price available.

Generally overseas orders are despatched early in the week to avoid any weekend delays in depots, therefore when a preferred delivery date has been requested we will aim to get it there as close, if not on, to that day possible.

Please note we are unable to make any deliveries to PO Box numbers.

Republic of Ireland 2 Days     – £9.95
Germany                                         – £9.95
France                                              – £12.95
Netherlands                                  – £9.95
Belgium                                           – £9.95
Rest of Europe*                            – £11.95 to £24.95*

USA & Canada                              – £19.95
Australia & New Zealand       – £25.95
China                                                – £23.95
Japan                                                – £25.95

*Rest of Europe encompasses; Austria,  Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland. For prices for other European countries not listed here please call Mail Order on (00) (44) 15394 68063. Office Hours 09:00-17:30 GMT 

Countries we Ship to* and Typical Transit Times 

*Not all destinations are available to order directly through the website. On top of this if your desired country is not listed we may still send there. Please contact Mail Order on (00) (44) 15394 68063. Office Hours 09:00-17:30 GMT for enquiries.

*Not all destinations are available to order directly through the website. On top of this if your desired country is not listed we may still send there. Please contact Mail Order on (00) (44) 15394 68063. Office Hours 09:00-17:30 GMT for enquiries.