Delivery & Returns

Order by 2.00pm for express next working day delivery, excluding Sundays and Mondays.

You can select a preferred delivery date using the calendar at checkout. While we do our utmost to deliver on your chosen date, delivery dates are not guaranteed.

UK Delivery Restrictions

Certain UK postcodes are excluded from Express and Premium services. These orders incur a £2.00 surcharge (£7.95 total) and are sent via Royal Mail First Class (Signed For) or UPS, with an estimated delivery time of 1–3 days. Details of excluded postcodes can be found here.

We cannot deliver to PO Boxes or BFPO addresses.

Tracking Your Order

Provide a mobile number at checkout to receive text alerts when your parcel is on its way.

Please also keep an eye on your email inbox for order updates (if it does not arrive, be sure to check your spam or junk folder).

If you have not received an order update email by the day before your selected delivery date, please contact us at mailorder@grasmeregingerbread.co.uk or on +44 (0)15394 35428

Packaging & Multiple Item Deliveries

Flat-rate shipping: Pay one delivery charge for up to 8 standard items sent to a single address. Orders containing more than 8 items will incur an additional charge, which will be shown at checkout.

Large items & hampers: Gift boxes and hampers count as one delivery charge.

Packaging: We use protective, eco-friendly padding to help keep your order safe during transit. Our outer boxes feature our brand logo, but we do not include pricing or order values inside the package, making them suitable for gifting.

For available international destinations, we use UPS Express. Please contact us at mailorder@grasmeregingerbread.co.uk before ordering if you would like more information on international delivery availability and rates.

Dispatch schedule

Overseas orders are generally shipped early in the week to minimise the risk of fresh gingerbread sitting in courier depots over a weekend.

Delivery costs

International delivery costs are shown at checkout once you have entered your delivery address and order details. Please contact us if you would like to confirm the cost before ordering.

International delivery times

Typical courier transit times for available destinations are:

• Europe: 1–3 working days
• Middle East: 2 working days
• Asia: 2–3 working days
• Australasia: 3 working days
• Africa: 2 working days
• Central America & Caribbean: 2–4 working days
• South America: 2–6 working days
• Other destinations: 1–4 working days

These are typical courier transit times and do not include any additional time that may be required for customs clearance. Delivery times may also be affected by circumstances outside our control, including severe weather or courier disruption.

Customs, Duties & Taxes

International orders may be subject to local import duties, taxes and customs requirements. The recipient is responsible for any such charges and for ensuring that the order complies with the import requirements of the destination country.

Grasmere Gingerbread® cannot estimate, calculate or pay these charges on your behalf. Customs clearance may also cause delays to delivery.

As we ae unable to control any potential delays at customers, we cannot guarantee freshness on international orders. By placing an order for international delivery, you acknowledge that freshness cannot be guaranteed.

If you have any issues or questions regarding your delivery, please contact us as soon as possible at mailorder@grasmeregingerbread.co.uk or on +44 (0)15394 35428 (Mon-Fri 9am - 4.30pm)

Please have your order number to hand, which you will find on your order confirmation email.

Perishable Goods

As our gingerbread is a fresh, perishable food product, the statutory cancellation right does not apply to these goods and we cannot accept returns due to a change of mind.

This does not affect your statutory rights if goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Please see the Terms and Conditions section for full details, including non-perishable goods.

Damaged or Incorrect Orders

If your order arrives damaged, is incorrect, or you believe there is a problem with the quality of the goods, please contact us as soon as possible after delivery, quoting your order number.

We may ask you to provide photographs of the product and packaging so that we can investigate the issue and determine the appropriate resolution.

Amendments or Cancellations

Because our products are prepared fresh for delivery, orders can only be amended or cancelled by contacting us at least 2 business days before the delivery date for UK orders and 3 business days before the delivery date for international orders.

Once an order has entered preparation or dispatch, it will not be possible to make changes or cancel it.

Failed Deliveries

If a delivery cannot be completed and the courier returns the order to us, please contact us. Depending on the circumstances, we may arrange a redelivery or refund.

Where a failed delivery is due to an incorrect address or other action by the customer, and an order needs to be resent, additional delivery charges may apply.