YOU MUST READ this important information before ordering!
A PERSONAL APOLOGY TO OUR VALUED MAIL ORDER CUSTOMERS
Please accept my personal apology to you if you experienced any delay in receiving your Christmas order. At the very last minute we were left in the lurch by our appointed courier DPD.
It caused everyone at Grasmere Gingerbread® a lot of stress and anguish as we pride ourselves on ALWAYS keeping ALL our customers satisfied.
Thankfully, at the very last minute, we were able to delegate our outstanding orders to APC who pledged to do their utmost to beat the Christmas delivery deadline.
If you experienced any problems at all with your Christmas order please call us on Tel: 015394 35428 or alternatively, email us at email@example.com
We have already instigated a full review of our mail order delivery provision for the New Year.
Please bear with us!
Assuring you of our best intentions at all times and have a peaceful and happy 2018.
Co-owner Grasmere Gingerbread®
Grasmere Gingerbread is freshly-baked every day following an old-fashioned recipe and therefore has a very limited shelf life. The quality of Grasmere Gingerbread will significantly deteriorate after ONE week.
Recent testing has shown that it keeps better in a fridge/cold environment in an airtight container BUT we still recommend consumption within a maximum of one week.
Our artisan bakery produces Grasmere Gingerbread fresh each morning for that day’s dispatch and there is a limited number of parcels that can be processed. Therefore, we highly recommend that you place your order as soon as possible when booking your Grasmere Gingerbread delivery date.
Order NOW so you will not be disappointed; we close dates of dispatch once we meet our capacity – sorry.*
*Select a preferred delivery date in the future on the checkout page
All domestic deliveries are made by our chosen time sensitive courier – DPD.
Deliveries are made Tuesday through to Saturday from 9 am till 6pm. The cost of standard working day delivery is £5.95 for up to 8 items in the package.
Saturday Delivery is available for £8.95 (8 units).
Working Day Delivery before 12noon is available for £9.95
Working Day Delivery before 9am is also available for £15.95
Last Christmas posting date for UK is:
Thursday 21st December £5.95 Next Day Delivery
Friday 22rd December £8.95 Saturday Delivery
International deliveries are fulfilled by DPD and FedEx depending on location.
Last Recommended Christmas posting date for international orders is:
Wednesday 13th December
This will allow US and Canadian orders to arrive by the Friday at their freshest and areas such as Australia to arrive by Tuesday. Orders can be sent after this date but we will take no responsibility if the parcel does not arrive before Christmas Day!
You MUST provide full post-code/zip codes and contact telephone numbers to enable FedEx to fulfil their requirements.
For more information please see our Delivery and Returns.
Specifying a Christmas 2017 delivery date and gift message
- Ordering a delivery to your OWN home address to then give as a present on Christmas Day? If so you MUST specify a delivery date as near to Christmas as possible. If this date is full you will be offered an alternative.
- Ordering a delivery to someone else’s address as a gift? Similarly, you MUST specify a delivery date as near to Christmas as possible. If this date is full you will be offered an alternative.
- All personal messages supplied with an order will automatically be placed on our standard gift card (unless stated otherwise, or if purchasing your own greeting card). However, if you wish for the message to be placed on our exclusive Christmas card then the cost is ONLY 50p. This is part of our Christmas service to you (normal cost of purchase is £1.50).
Customer Care – please feel free to call us with any query
We can be contacted by telephone – (00) 44 15394 35428
Monday – Saturday 9am till 5.00pm or via email
If you have a query about a parcel then please have the name, order number and postcode of the recipient ready at hand.
*Please be aware that the Mail Order Office will be closed on Sunday 24th, Monday 25th and Tuesday 26th of December
Don’t forget if you want Grasmere Gingerbread for Christmas you can also visit our shop….
Shop Opening Times
Open every day – Monday – Saturday 9.15am until 5pm. Sunday 12.30 – 5.00pm.
Final open day before Christmas Saturday 23rd December.
Closed: Christmas Eve, Christmas Day, and Boxing Day.
Open again: Wednesday 27th December.
New Year: Open New Year’s Eve (Regular Opening Hours) and New Year’s Day (Sunday Hours)
Mail order dispatch will begin again on Wednesday 27th December 2017 for delivery on the 28th.
Last dispatch date before New Year
Thursday 28th December £5.95 Next Day Delivery
Friday 29th December £8.95 Saturday Delivery
In 2018 normal dispatch service will commence again on Tuesday 2nd January, with deliveries on Wednesday 3rd January 2018.