Grasmere Gingerbread - Makers of fine Cumbrian Confectionery since 1854

CUSTOMER SERVICE SURVEY

click here to view previous winners

Thank you for visiting our shop in Grasmere. We would be extremely grateful if you could spare a few minutes to complete this customer survey. Our aim is to continually improve the level of customer service that we provide our customers by listening to your experiences. By completing this survey you can be entered into our monthly free prize draw to win 12 pieces of Grasmere Gingerbread in a traditional presentation tin. If you would prefer to print this form click here to download a printable version and mail your completed form to Church Cottage, Grasmere, Ambleside, Cumbria, LA22 9SW, UNITED KINGDOM
Have you visited the shop before? (select one) Yes No Please make a selection.
If Yes please tell us how many times (approximately)
If No how did you hear about us?
Date of visit to Grasmere Gingerbread Shop
Please rate the level of service (select one) Excellent Very Good Good Fair Poor Please make a selection.
Please tell us why you have rated the level of service in this way
Please tell us how helpful you found our staff on a score of 1 - 5 where 1 is not at all helpful and 5 is extremely helpful 1 2 3 4 5 Please make a selection.
Please tell us which member of staff served you in the shop (see staff members)
Please tell us which products you purchased
Did our member of staff suggest any other products? Yes No Please make a selection.
Are there any other products you would like us to stock? Yes No Please make a selection.
If yes please tell us what they are
How likely are you to purchase from us again? Extremely likely Neither likely nor unlikely Not at all likely Please make a selection.
Please give reasons why
Which method would you be most likely to use? Personal visit to the shop Mail order by telephone or fax On line via our web site Please make a selection.
Would you like to receive more information about our Wedding Favours? Yes No Please make a selection.
If you would like to receive more information, or would like to be entered into our monthly free prize draw to win 12 pieces of Grasmere Gingerbread in a traditional presentation tin please choose yes and enter your contact details in the fields below: Yes No Please make a selection.
Name
Address
Telephone
Email
Thank you for your time and help
If you have not been redirected to the thank you page you may have have missed out one or more required fields. Please check the form and try to submit again. Thank you.